Support desk

Paste anything the customer sent — a Paddle transaction id, a licence key, an email, or the profile UUID the app shows them.

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Find a customer
Anything they can give you works. A transaction id (starts txn_) is on their receipt; a licence key looks like AVAR-1234-…; the profile UUID is in the app under Settings. If Apple hid their email, search the transaction id instead.
Recently closed
What was wrong before, and what someone did about it.